Fresh news and updates from Greetio.
#HotelsA guest has sent a message—but what happens next? The enquiry moves across channels, data, departments and handovers before it ends in a booking or another valid outcome. In Greetio’s new article, we map the hotel’s invisible conversion funnel: its states, legitimate branches, false “wins” and the metrics that reveal where the process really breaks.
Theresa Williams14.07.2026
#HotelsA beautiful website attracts the guest. But once a question is asked, a different clock starts: how long does the hotel need to provide an accurate answer and a clear next step? In the new Greetio article, we explain how to measure time to first substantive response, identify where the guest journey stalls, and accelerate communication without increasing the risk of errors.
Serhii Sternyuk13.07.2026
#HotelsA guest sees one conversation with a hotel. Inside the property, it may be split across five channels, systems and departments. In our new article, Greetio defines the guest communication layer: the operating system between a guest’s message, verified hotel data, a direct booking and the team action that follows. It is bigger than a chatbot. Read the full article on the Greetio blog.
Lana Polska12.07.2026