Telegram bot for hotels
Telegram Bot for Hotels: One Channel for Guests and Your Team
A Telegram bot for hotels that runs on your data: Greetio answers guests from your rooms, rates and policies, checks live availability and helps them book direct. Your team gets the other half — task notifications and a staff bot in the same messenger, in one inbox next to WhatsApp and Instagram.
- Answers from your hotel data
- Staff tasks in Telegram — no extra app
- Basic launch in a day
Where Telegram matters for hotels
For guests from Ukraine, CEE and the CIS, Telegram is often the first messenger — and the hotel’s least managed channel.
Your guests live in Telegram — your hotel doesn’t
For travellers from Ukraine, Moldova, Kazakhstan and much of CEE, Telegram is the default place to ask about prices, parking and late arrival. If nobody answers there, the booking goes to whoever does.
Enquiries land in a personal account nobody owns
Guests message the owner’s or an administrator’s personal Telegram. When that person is off shift, on holiday or gone, the chat history — and the repeat guests inside it — goes too.
Messenger speed is the expectation
A guest writing at 23:40 about late check-in expects an answer in minutes, not at 9:00. In Telegram, the slowest reply usually loses the booking.
Staff coordination drowns in group chats
"Room 12 needs towels" gets posted to a staff group, scrolls off screen and is forgotten. No assignee, no status, no history.
How the hotel Telegram chatbot works
From connecting a bot to answered guests — a guided onboarding, no developers.
- 1
Connect your hotel’s Telegram bot
Create a bot for your property and plug it into Greetio — no coding. WhatsApp, Instagram, Facebook, Viber and website chat can join the same inbox.
- 2
Load your hotel’s knowledge
Start from 45 typical hotel questions or import rooms and descriptions from your website or Booking.com listing. Rates, policies and services become the source of every answer.
- 3
The AI replies by confidence
Confident answers go out automatically, uncertain ones become drafts, and money questions or missing data escalate to a person. You choose the autopilot mode and thresholds.
- 4
Chats become bookings and tasks
The bot checks live availability, walks the guest to a tentative booking your manager confirms, and turns requests into tasks for housekeeping, reception or maintenance.
AI answers, bookings and room photos — in Telegram
Beyond auto-replies: from question to reservation, with your team in the loop.
A concierge that answers from your data
Check-in hours, parking, pets, breakfast, cancellation terms — answered from your knowledge base around the clock. Prices are verified against your rates, so the bot never invents a number.
A hotel booking bot inside Telegram
The AI checks real availability from your PMS sync (Servio, OtelMS, Fidelio) or Greetio’s built-in calendar, offers rooms that actually exist and creates a tentative reservation your manager confirms with a payment link.
Room photos on request
"Can I see the room first?" gets an actual photo of the room type from your media, right in the Telegram chat.
Replies in the guest’s language
The AI detects the guest’s language and answers in it — 13+ languages, with a guard against mixing them mid-conversation.
A Telegram bot for your hotel staff, too
Housekeeping, reception and maintenance get task notifications and work from a staff bot: see the list, take a task, mark it done — no separate app. Auto-assignment respects shifts; the full workflow lives on our hotel task management page.
One inbox for every channel
Guest communication via Telegram lands in the same inbox as WhatsApp, Instagram, Facebook, Viber and website chat — one guest profile across channels, internal notes, quick replies and full-text search.
Greetio vs a DIY Telegram bot
Constructors give you buttons. A hotel needs answers, bookings and follow-through.
| DIY / constructor bot | Greetio | |
|---|---|---|
| Source of answers | Hardcoded menus and canned texts | Your knowledge base, rates and live availability |
| Off-script questions | Dead end — "please choose an option" | AI answers, or hands over to your team with a draft |
| Bookings | A link to the website, at best | Real rooms for real dates, tentative booking, manager confirms |
| Your staff | Not part of the picture | Task notifications and a staff bot in the same messenger |
| Launch and upkeep | A dev project someone must maintain | Guided onboarding — basic launch in a day |
23:40 in Telegram: parking and a late arrival
The question arrives right after the front desk quiets down.
- Late check-in task with the arrival time assigned to the night shift
- Parking request logged for reception with the guest’s note
- Conversation and guest profile saved in the shared inbox
Illustrative conversation. The AI answers only from your hotel’s data — if something isn’t in the knowledge base, it hands the chat to your team instead of guessing.
Built for hotels whose guests live in Telegram
Greetio is a working product in daily operations: hotels, apart-hotels and hostels close most repetitive Telegram questions without the front desk, while teams run tasks from the same messenger.
- Most repetitive guest questions answered without the front desk
- Money and refund topics always escalate to a person
- Staff work from Telegram — nothing new to install
Most of our guests write in Telegram, usually in the evening. They get an instant answer from our own rates and rules, and housekeeping picks up tasks in the same messenger — nobody installed anything new.
Telegram bot for hotels — frequently asked questions
Yes. The bot recognises booking intent, checks live availability for the dates, offers real rooms with current prices and collects the guest’s name, phone and email. It creates a tentative reservation; your manager confirms it and sends a payment link. Money questions are always handled by a person.
No. Your hotel gets its own bot inside the Telegram app guests already use daily. They open it from a link on your website, a QR code at reception or Telegram search, and the conversation stays in their usual chat list — no downloads, no new accounts.
When a guest asks for towels or reports a broken AC, the AI proposes a task with department, room number and priority. Staff get a Telegram notification and work from a dedicated staff bot — no separate app, and assignment respects shifts. Details are on the hotel task management page.
No — Telegram doesn’t charge for creating a bot or for guest conversations. Your only cost is the platform: Greetio plans start at €149 per month and include Telegram, the other channels, the AI inbox and knowledge base. Details are on the pricing page.
The AI detects each guest’s language and replies in it — Ukrainian, English, German, Polish, French, Spanish and more, 13+ in total, with a guard that keeps a conversation from drifting between languages. A guest from Kyiv and one from Berlin can each write in their own language.
It doesn’t improvise. Low-confidence replies become drafts for your team, and questions with no data behind them go to a person. Greetio also collects unanswered questions, clusters them and suggests ready-to-approve knowledge base articles — so the bot answers the next guest itself.
Yes. Guests from Ukraine and much of CEE default to Telegram or Viber; Western European travellers often prefer WhatsApp. Greetio keeps all of them — plus Instagram, Facebook Messenger and website chat — in one inbox and merges the same guest across channels into a single profile.
Want to see Greetio on your property?
We'll show how AI replies from your data, which channels to connect first and how to launch onboarding.
Explore Greetio by use case
Launch your hotel’s Telegram bot in a day
Start onboarding to connect Telegram and test AI replies on your own data — or leave a request and we’ll walk through your hotel’s scenarios together.
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