AI booking assistant
AI Hotel Booking Assistant: Turn Guest Questions into Direct Bookings
Greetio's AI hotel booking assistant spots booking intent in chats on WhatsApp, Instagram, your website, Telegram, Viber and Facebook Messenger, checks live availability, offers real rooms at real rates and collects the guest's details. Your manager confirms the booking and sends the payment link — direct bookings without OTA commissions.
- Quotes only real rooms and rates
- Every booking confirmed by your team
- Books from chat on six channels
Why booking enquiries die in your inbox
If you want to increase direct bookings, start with where enquiries leak today.
Price requests arrive at all hours
"How much for two nights in August?" lands at 22:50 and gets answered by the morning shift. By then the guest has booked wherever replied in minutes.
Every quote is a manual routine
To answer one enquiry, someone opens the PMS, checks the calendar, counts nights and types the rate back into the chat. In season that's dozens of identical lookups a day.
OTAs earn commission on guests who wrote to you first
A guest messages your Instagram, waits, gives up and finishes the booking on an OTA. You pay commission for a guest who was already in a direct conversation with your hotel.
Interested guests leave no trace
"We might come in July" without a name or phone number is not a lead — it's a lost thread. Nobody follows up, and the enquiry quietly expires.
How the AI booking assistant works
Conversational booking from first question to a reservation your manager confirms.
- 1
Detects booking intent
When a chat turns into "do you have a room for these dates?", the assistant switches to the booking flow — right in the messenger the guest is already using.
- 2
Checks live availability
Dates are verified against your Servio, OtelMS or Fidelio sync, or against Greetio's built-in calendar. The assistant only offers rooms that are actually free.
- 3
Offers real rooms and collects details
Available room types with current rates, photos on request — then the guest's full name, phone and email, all in the same conversation.
- 4
Creates a tentative booking
The reservation appears in Greetio for your manager, who confirms it and sends the guest a payment link. Nothing is sold behind your team's back.
A hotel booking chatbot that never invents prices
Under the hood of the AI reservation assistant, every answer is checked against your hotel's data.
A price whitelist, not a guess
Every rate the assistant quotes is verified against your actual prices. A number that isn't in your data never reaches the guest — no imaginary discounts, no outdated tariffs.
A chatbot that checks real room availability
Availability comes from a live PMS sync or the internal calendar. If the sync fails, the assistant escalates to your team honestly instead of answering from a stale cache.
A direct booking chatbot on six channels
WhatsApp, Instagram, website chat, Facebook Messenger, Telegram and Viber. Guests book where they already write — no "please fill in the form on our website".
Contacts captured, profiles saved
Name, phone and email are collected in chat and stored in the guest profile with the conversation history. An enquiry can always be picked up again.
Your manager confirms in one click
The tentative booking holds dates, room, rate and contacts. The manager reviews, confirms and sends the payment link. Money and refund questions always go to a person.
Revenue attributed to conversations
Analytics tie every booking to the chat it came from, so you see how many reservations and how much revenue guest messaging actually brings.
Greetio vs "fully automated" booking bots
Plenty of hotel booking chatbots promise full autonomy. The difference is what happens when they're wrong.
| "Fully automated" booking bot | Greetio | |
|---|---|---|
| Availability | Implied or guessed from a script | Checked live in your PMS or calendar before any offer |
| Prices in chat | Generated text that can be outdated | Verified against your rates — a whitelist, not a guess |
| Confirmation | Bot "confirms" and errors surface at check-in | Manager confirms the tentative booking and sends the payment link |
| Money and refunds | Bot improvises | Always handed to a person |
| When data is missing | Answers anyway | Escalates to your team with a ready draft |
"A double for July 12–14?" — from question to booking
An illustrative WhatsApp conversation, and what happens in the system.
- Tentative booking for the Deluxe Double awaits manager confirmation and a payment link
- Baby cot request routed to housekeeping as a task
- Guest profile saved with contacts, dates and the full conversation
Illustrative conversation. The assistant only offers room types, rates and dates that exist in your data — and hands over to your team when it isn't confident.
An honest automation boundary hotels can trust
Greetio is a working product built around one rule: an AI booking agent for hotels must never sell a room you don't have. The assistant does the qualifying, your team keeps the final word.
- Never offers rooms or rates that aren't in your data
- Every reservation is confirmed by your team before the guest pays
- Bookings and revenue are attributed to the conversations they came from
The assistant handles the part that used to eat our evenings — checking dates, quoting rates, collecting contact details. We review the tentative booking, confirm and send the payment link.
AI hotel booking assistant — frequently asked questions
They remove the two moments where direct bookings die: waiting and friction. Guests get availability and rates in seconds at any hour, in their own language, and can leave their details in the same chat instead of being sent to a form. Enquiries that would have drifted to an OTA finish as direct bookings your team confirms.
No — by design. The assistant checks availability, offers rooms, collects the guest's details and creates a tentative booking. Your manager reviews it, confirms and sends the payment link. That boundary is the point: a bot never sells a room you don't have, and your team always sees a booking before the guest pays.
From a live sync with Servio, OtelMS or Fidelio, or from Greetio's built-in calendar if you don't use a PMS. Rates quoted in chat are additionally verified against your price list. If the sync fails, the assistant hands the conversation to your team rather than answering from a stale cache.
There is no automatic charging in Greetio. Once your manager confirms the tentative booking, they send the guest a payment link in the same conversation. Payment runs through your usual process, stays under your team's control, and any money dispute is always handled by a person, never by the AI.
All six: WhatsApp, Instagram, website chat, Facebook Messenger, Telegram and Viber. It's the same assistant with the same live availability everywhere, and every conversation lands in one inbox — so a booking started on Instagram is confirmed by the same team as one from your website.
They always go to a human. Greetio treats money topics as non-negotiable escalations: the assistant doesn't improvise about refunds, deposits or disputes. The conversation is flagged and routed to your team with the full history attached, so a person resolves it with full context.
Greetio plans start at €149 per month. Booking AI has its own commercial model — a fixed part plus a success component tied to the bookings it helps create, so the price stays aligned with results. Full plan details and the Booking AI model are on the pricing page.
Want to see Greetio on your property?
We'll show how AI replies from your data, which channels to connect first and how to launch onboarding.
Explore Greetio by use case
Let the assistant walk your guests to a direct booking
Start onboarding and watch it quote your real rooms and rates — or leave a request and we'll show the booking flow on your hotel's data.
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