PMS integration
Servio integration: your PMS answers the guest directly
Greetio connects to Servio and uses it as the source of truth for what is free and what it costs. Guests writing on WhatsApp, Instagram, Telegram, Viber, Facebook or your website chat get answers built from live Servio data — rooms, rates, availability, existing reservations — instead of from a description someone typed months ago. Servio is our deepest integration: it is the only one where bookings travel in both directions, with service sessions and their charges written back into the PMS rather than living in a chat log.
- Live availability and rates
- Two-way for services
- We do not replace Servio
What happens when the PMS and the chat are separate
The data is correct in Servio and wrong everywhere the guest can see it.
The receptionist is the integration
Every date question means switching to Servio, checking, switching back and retyping. The delay is the reason the guest is already looking at another property.
Answers age faster than anyone updates them
A room goes out of service, a rate changes for the weekend. Whatever was pasted into a chat template last month keeps being sent.
Services get sold and never billed
A sauna booked over the phone reaches a notebook, not the folio. The revenue exists in the guest's evening and nowhere in Servio.
Nobody can attribute a booking to a conversation
The reservation is in the PMS, the conversation is in someone's phone, and the question "did the chat bring this in" has no answer.
How the Servio integration works
Read for answers, write for services, always with a human on the confirm button.
- 1
Connect the property
The Servio connection is set up per property and the room and rate catalogue is pulled in. Nothing about how you work inside Servio changes.
- 2
The AI answers from live data
Availability for the dates the guest actually asked for, the right rate for those nights, which rooms exist and what they include. If the dates are taken, the AI offers the nearest free ones instead of taking the booking.
- 3
Bookings are prepared, not silently confirmed
Dates, occupancy and contacts are collected in the chat and a tentative reservation is prepared. A manager confirms. A deposit link can hold the dates in the meantime.
- 4
Service sessions go back into Servio
Sauna, spa and activity bookings made in the conversation are synced into the service calendar, and their charges are pushed to Servio so what was sold is what gets billed.
What the integration covers
Stated precisely, including what it does not do.
Availability and rates, live
Answers are built from the current state of Servio, not from a periodic export or a hand-written description.
Rooms answered by the guest's own words
Alternative room names per language mean a guest asking for the "family cabin" is matched to the room Servio calls something else.
Existing reservations, looked up by the guest
A guest can ask about their own booking and get the answer automatically, without a manager searching for it in the PMS.
Service bookings written back
Service and activity sessions booked in the chat appear in the service calendar and are synced to Servio, with charges pushed to the PMS.
Local edits survive a sync
Changes made on the Greetio side are preserved rather than being flattened the next time data comes in from the PMS.
What it does not do
It does not replace Servio, does not run folios, cash or fiscal reporting, and does not push rates and inventory to OTAs — that is a channel manager's job.
Servio alone versus Servio with Greetio
The PMS does not change. What changes is who reads it and how fast.
| Servio on its own | Servio + Greetio | |
|---|---|---|
| Guest asks about free dates | A person opens the PMS and retypes the answer | Answered from live data in seconds, in the guest's language |
| Out of hours | The question waits for morning | Answered immediately, with the correct rate |
| Sauna booked in chat | Written in a notebook | In the service calendar, charge pushed to Servio |
| Guest asks about their reservation | A manager searches the PMS | Looked up and answered automatically |
| Which chat produced which booking | Unknown | Recorded and reportable |
Scenario: a Servio property at 22:15
The guest writes on Viber; reception closed at 21:00.
- Availability and both rates came from live Servio data, not from a template
- "Family cabin" matched the room Servio holds under a different name
- The sauna session and its charge reached Servio instead of a notebook
Illustrative conversation. The AI quotes only rooms, prices and dates present in Servio; anything it cannot verify is escalated to a manager.
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Why the Servio integration is the deepest one
Most PMS integrations are read-only: the assistant looks up availability and stops. With Servio the traffic runs both ways — service sessions booked in a conversation are written into the calendar and their charges are pushed to the PMS, so an evening sauna sold over WhatsApp ends up on the same bill as the room. That is the difference between an assistant that describes the property and one that operates inside it.
- Read: availability, rates, rooms and reservations
- Write: service and activity bookings with their charges
- Unchanged: folios, cash, fiscal reporting — Servio keeps all of it
The receptionist used to be the bridge between the chat and the PMS. Now the chat reads Servio itself, and the sauna we sell at ten in the evening is on the folio in the morning.
Servio and Greetio: common questions
No. Servio stays the property management system: folios, cash operations and fiscal reporting are its job and remain there. Greetio is the communication and availability layer on top of it — it reads what Servio knows and answers guests from it.
Rooms and their attributes, rates including weekday and weekend differences, current availability for the dates a guest asks about, and existing reservations so a guest can check their own booking.
Yes — this is the part unique to Servio among our integrations. Service and activity sessions booked in the conversation are synced into the service calendar and their charges are pushed to the PMS.
No. It prepares a tentative reservation with dates, occupancy and contacts, and a person confirms it. A deposit link can hold the dates while that happens.
Alternative room names are held per language, so a guest asking for the "family cabin" or the "cottage by the lake" is matched to the room Servio holds under its official name.
No. Local edits are preserved through a sync rather than being flattened by incoming PMS data.
No. Distributing rates and inventory to OTAs is a channel manager's job and is not part of Greetio. We work on the direct conversation and the booking that comes out of it.
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