PMS integration
OtelMS integration: your cloud PMS, now answering guests
If you run OtelMS, the back office is already solved: the calendar is shared, the reservations are in one place, and nobody is emailing a spreadsheet around. What is not solved is the front of the conversation — the enquiry that arrives on Instagram at 22:00 and waits for someone to open the PMS. Greetio reads availability and rates from OtelMS and answers those messages in the guest's own channel, prepares the reservation and hands it to your team to confirm. The PMS keeps its job; the messages stop waiting.
- Reads availability and rates
- Six guest channels
- Team confirms the booking
What a cloud PMS still leaves open
The data is in order. The response time is not.
Correct data, slow answers
OtelMS knows exactly what is free. The guest does not, until a human reads the screen and types it out — which is a delay, not a gap in the data.
Enquiries arrive outside working hours
The property is open all night; the person who answers messages is not. The evening enquiry is the one most likely to convert and most likely to be missed.
Every channel is a separate app
WhatsApp on one phone, Instagram on another, Viber somewhere else. Nothing is one queue, and no one can prove what was answered.
The same twelve questions, every day
Check-in time, parking, breakfast, pets, extra bed. Answering them by hand is not judgement work — it is typing.
How it works with OtelMS
Four steps, no migration, no change to your back office.
- 1
Connect and read availability
Greetio reads availability and rates from OtelMS, so answers about specific dates come from the PMS rather than from a message template.
- 2
Load the things a PMS does not hold
House rules, breakfast hours, parking, pet policy, services and promotions go into the knowledge base — the questions guests ask most and PMS fields never cover.
- 3
Answer in the guest's channel
WhatsApp, Instagram, Facebook, Telegram, Viber and website chat in one inbox, in the guest's language, at any hour.
- 4
Prepare, then hand over
The AI collects dates, occupancy and contacts and prepares a tentative reservation; a deposit link can hold the dates while your team confirms.
What you get on top of OtelMS
Additive only — the PMS is untouched.
Availability answered from the PMS
The dates the guest asked about, checked against OtelMS rather than against someone's memory.
Rates per night, not averaged
Weekday and weekend differences are respected, so a Friday and a Tuesday are quoted differently.
Everything the PMS does not store
Breakfast times, parking, pets, extra beds and house rules answered from a knowledge base you write once.
Payment links and deposits
Built from your prepayment rule, sent in the chat, confirmed to the guest automatically once cleared.
Requests become tasks
Late arrival, an extra towel, a repair — each assigned to a department with a status instead of being remembered.
What stays in OtelMS
Your reservations ledger, folios and reporting. Greetio does not write into them, and does not distribute rates to OTAs.
OtelMS with a person in the middle versus OtelMS with Greetio
Same PMS, same data — different response time.
| OtelMS + manual replies | OtelMS + Greetio | |
|---|---|---|
| Evening enquiry | Waits for morning | Answered immediately from PMS data |
| Breakfast and parking questions | Retyped by hand, daily | Answered from the knowledge base, identically |
| Channels | Several apps, several phones | One inbox, one history per guest |
| Holding a booking | A verbal promise | A deposit link, paid and confirmed |
| Back office | OtelMS | Still OtelMS |
Scenario: a Friday-evening enquiry
21:30. The manager left at 19:00; the guest writes on Telegram.
- Availability and the two different rates came from OtelMS
- Parking and the pet policy came from the knowledge base, not from the PMS
- The booking was held by a paid deposit rather than a promise
Illustrative conversation. The AI quotes only rooms, prices and dates it can verify; anything else is escalated to your team.
Want to see Greetio on your property?
Three fields, and we'll show how it works at your hotel.
Where the value actually sits for an OtelMS property
A property already running a cloud PMS has fixed the hard, boring part: the data is shared and current. What remains is a timing problem. Enquiries cluster in the evening and on weekends, the person who answers them does not, and every hour of delay hands the booking to whoever replied first. This layer closes that hour without changing a single thing about the system your team already knows.
- Reads availability and rates; writes nothing into the PMS
- Answers the questions a PMS was never designed to hold
- Your team keeps the confirmation step
The PMS was never the problem — the problem was that answering it took a person. Now the evening enquiries answer themselves and we confirm in the morning.
OtelMS and Greetio: common questions
No. OtelMS stays your property management system. Greetio is the guest communication layer: it reads availability and rates from the PMS, answers guests in their own channel and prepares bookings for your team to confirm.
Availability and rates for the dates a guest asks about, so answers reflect the PMS rather than a template.
From the Greetio knowledge base, which you load once from your website, files and existing FAQ. These are the questions guests ask most and the ones a PMS was never built to answer.
No. It prepares a tentative reservation and your team confirms it. A deposit link can hold the dates in between.
No. That is a channel manager's job and is not part of Greetio. We work on the direct conversation and the booking that comes from it.
More than 13, from a single knowledge base that you maintain in your own language.
They are escalated to a person with the full conversation attached, and the gap is recorded so you can add the answer to the knowledge base once and stop answering it by hand.
Want to see Greetio on your property?
We'll show how AI replies from your data, which channels to connect first and how to launch onboarding.
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Let OtelMS answer at nine in the evening
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