AI Inbox for Hotels
Not a generic hotel chatbot — an AI inbox for WhatsApp, Instagram, Facebook, Telegram, Viber and website chat. Greetio replies from your hotel data, checks availability, assists direct bookings and routes guest requests to the right department.
Channels in one inbox
Guest from Instagram
Good evening! Do you have a room for 2 adults this weekend? Is late check-in possible?
Yes, Deluxe Double is available for 2 nights. Breakfast is included, and late check-in is possible after reception confirmation. I can prepare the booking and pass the late check-in request to the team.
What the manager sees
Confidence badge
AI shows when a reply can be sent automatically and when review is needed.
Answer sources
Knowledge base, rooms, rates, services, promotions, policies and calendar.
Human handoff
Complex topics go to a manager together with a suggested reply.
1
Channels
WhatsApp, Instagram, Facebook, Telegram, Viber, website
2
Inbox
Conversations, guests, notes and attachments
3
AI Autopilot
Drafts, auto replies, confidence and handoff
4
Bookings
Availability, rates, offers and guest details
5
Tasks
Reception, housekeeping, maintenance, SPA
Guests message faster than your team can reply
For a hotel this is not just operational noise. It affects direct bookings, reviews, upsell and staff workload.
Channels are scattered
Instagram, WhatsApp, Facebook, Telegram, Viber and website chat live separately. Leads and context get lost.
First contact is late
A guest asks about price or availability and messages competitors at the same time. The fastest answer wins.
The team repeats itself
Parking, breakfast, SPA, transfer, early check-in, cancellation rules - dozens of times every day.
AI without control is risky
A generic bot can invent a price or policy. Hotels need sources, confidence and human handoff.
Requests do not reach departments
Baby cot, transfer, housekeeping, repair or SPA request. If it does not become a task, it can be missed.
Direct bookings leak
A question about a room, offer or availability should lead to a booking, not sit in a chat.
Result: overloaded reception, slow replies and lost direct bookings
Not a chatbot. A guest communication platform
Greetio connects messaging, hotel knowledge, bookings, department tasks and analytics in one operating layer.
01 / Inbox
Every guest in one place
Your team replies from one interface with guest history, channel, notes, attachments and conversation status.
02 / AI
Replies from hotel data
AI uses knowledge base, rooms, rates, services, promotions, policies and calendar instead of generic scripts.
03 / Revenue
Questions become bookings
Greetio checks availability, explains rates, promotes direct offers and collects booking details.
04 / Operations
Requests become tasks
AI detects the department, creates a task, assigns the right person and helps avoid missed service requests.
How the platform works
One conversation can sell a room and trigger a task
This is the difference between Greetio and a basic AI chat: the system does not stop at the reply.
Guest writes in any channel
Instagram, WhatsApp, Facebook, Telegram, Viber or webchat.
AI prepares a grounded reply
The answer uses sources, policies and conversation context.
Availability is checked
PMS or internal calendar helps avoid invented availability.
The request reaches the team
Reception, housekeeping, maintenance or another department gets a task.
Why teams can trust it
AI with guardrails
Greetio is built for real hotel conversations where a wrong price, availability or rule costs money.
- Confidence thresholds decide whether to send, draft or escalate.
- Replies are grounded in KB, rates, services, offers, PMS/internal calendar and hotel settings.
- If data is missing or the topic is risky, AI escalates instead of guessing.
- Analytics show automation, response speed, time saved, tasks and booking influence.
Launch without a long IT project
Start with the AI inbox, then connect bookings, PMS, tasks and analytics.
Connect channels
WhatsApp, Instagram, Facebook, Telegram, Viber and website chat come into one inbox for the whole team.
Import hotel knowledge
Website, files, FAQ, rooms, rates, services, offers and policies become the foundation for AI replies.
Turn on safe autopilot
Start with AI drafts. Move confident topics to automatic replies when your team is ready.
Autopilot without losing control
You choose what AI can send automatically, what needs review and what goes straight to a manager.
Control: AI has confidence checks, answer sources and human handoff. If information is missing, the system escalates to the team.
Everything hotels need for AI guest communication
Instead of scattered chats, use one system for replies, sales, tasks and quality control.
Unified inbox
Omnichannel inbox
WhatsApp, Instagram, Facebook, Telegram, Viber and webchat in one workspace.
Drafts and auto replies
AI prepares replies and can send confident topics automatically.
Guests, notes, attachments
Guest history, internal notes, quick replies, tags and conversation statuses.
AI and hotel knowledge
Smart knowledge import
Launch from website, files, FAQ, rooms, rates, services, policies and promotions.
Knowledge gaps
The system detects questions AI cannot answer and helps improve the knowledge base.
Grounded replies
AI searches knowledge, structured hotel data and calendar instead of guessing.
Sales and control
Confidence guardrails
Low confidence, risky topics, missing data or PMS issues move the conversation to humans.
Message-to-task
Guest requests become tasks for reception, housekeeping, maintenance or SPA.
ROI analytics
Automation rate, first response time, time saved, bookings, channels, KB gaps and tasks.
AI replies to guests and starts staff work
For hotels, a good reply is not enough. Guest requests must actually be completed.
Message-to-task operations
A guest request becomes a task
Greetio detects the topic, department and responsible contact so service requests do not disappear in chats.
AI understands intent
Late check-in, transfer, baby cot, repair, SPA, housekeeping or complaint.
Chooses department and owner
Reception, housekeeping, maintenance, restaurant, SPA or admin fallback.
Sends notification
Staff gets task details, checklist and quick actions in Telegram.
Tracks statuses
Kanban, checklist, event log and SLA help control execution.
Departments and contacts
Configure reception, housekeeping, maintenance, SPA, restaurant and staff schedules.
Task Kanban
Statuses, filters, checklists, event history and links to guest conversations.
Working-now routing
Tasks can be routed to the contact currently on shift with admin fallback.
Telegram task bot
Staff can receive tasks and update statuses without entering the dashboard.
Channels, PMS, webchat and smart import
Greetio connects to the channels guests already use and relies on hotel data for accurate replies.
Communication channels
Hotel data and systems
Connect PMS or manage availability with the internal calendar
PMS integrations
Connect availability, rates, rooms and reservations through selected PMS integrations.
Booking assistant
Check dates, collect guest details and prepare reservations.
Internal calendar
Manage availability if PMS is not connected yet.
Smart import
Import from website, Booking.com, files and knowledge base.
For OTA messaging and specific PMS scenarios, we use available APIs, channel managers or a custom integration plan.
Analytics hotel owners can understand
Greetio shows not only message volume, but time saved, response speed, AI quality and booking influence.
< 1 min
First contact
AI can answer typical questions immediately after the guest writes.
+40%
More handled leads
Fewer conversations get lost between channels and staff shifts.
70%
Repeat automation
Typical questions and FAQ can move to autopilot.
100%
Risk topic control
Complex requests and missing data escalate to the team.
Performance dashboard
Reply modes
First response time
Top topics
What we measure: Automation rate, resolution rate, first response time, time saved, draft acceptance, KB gaps, channel health, booking attribution and task execution. Actual results depend on message volume, data quality and autopilot mode.
Built for different hospitality formats
One product covers sales, service requests and operational communication for small hotels, resorts and property groups.
Boutique hotel
When reception does everything
AI handles repetitive questions while the team focuses on guests who truly need a human.
Less manual replying, faster first contact.
Resort / SPA
When there are many services and upsells
Guests ask about SPA, restaurant, transfer, activities and packages. Greetio replies and creates department tasks.
More service revenue from conversations.
Apart hotel
When self check-in creates many questions
Check-in rules, parking, codes, instructions, late arrivals and local tips are available 24/7.
Fewer repeats, fewer night-time manual replies.
Hotel group
When standards need to scale
Roles, multi-property access, knowledge base, channels and analytics help manage several properties.
Consistent replies and portfolio analytics.
Popular Greetio use cases
Pricing to launch your AI inbox
Start with onboarding or request a pilot if you need integrations.
Start
Up to 50 rooms
For small hotels and apartments
- AI inbox and webchat
- Messengers and manual replies
- Knowledge base and quick replies
- AI drafts and handoff
- Basic conversation analytics
- Email support
- Booking AI add-on: €79 + 1.5%
Growth
51-150 rooms
For mid-size hotels
- Everything in Start
- AI Autopilot with confidence
- Availability and rates
- Department routing
- Multilingual tone of voice
- Extended channels
- Booking AI add-on: €149 + 1.0%
Recommended
Pro
151+ rooms
For large hotels and resorts
- Everything in Growth
- PMS/internal calendar scenarios
- Assisted booking
- Telegram task bot
- Knowledge gaps and article drafts
- Advanced ROI analytics
- Reply moderation
- Priority support
- Booking AI add-on: €299 + 0.5%
Chain / Portfolio
Hotel groups and portfolios
Custom
For groups with 10+ properties
- Everything in Pro
- Multi-property logic
- Roles, teams and access
- Portfolio analytics
- Brand standards
- Dedicated success manager
- Custom integrations
- SLA and rollout plan
Want to see Greetio on your property?
We'll show how AI replies from your data, which channels to connect first and how to launch onboarding.
Questions before launch
A short guide to AI, channels, PMS, security and onboarding.
Launch an AI inbox for your hotel
Start onboarding, connect channels and test AI replies on your property data.
24/7
AI guest replies
6
Communication channels
ROI
Time and booking analytics