AI chatbot for hotels
An AI Chatbot for Hotels That Answers From Your Hotel's Data
Greetio is an AI chatbot for hotels — and more than a chatbot, it's an AI inbox. It replies to guests on WhatsApp, Instagram, Facebook, Telegram, Viber and your website, checks live availability, guides guests to book direct and turns requests into tasks for your team.
- Replies in the guest's language
- Confidence-gated autopilot
- Live availability and rates
Why hotels outgrow generic chatbots
Most chat tools were built for e-commerce support. Hotels lose bookings in the gaps.
Scripted bots can't answer real questions
Guests ask about late check-in, parking, pets and breakfast for their exact dates. Button-flow bots stall — and the guest books through an OTA that answered faster.
Generic AI invents prices and policies
A chatbot that guesses your cancellation terms or quotes an outdated rate costs real money and bad reviews. Hotel answers must come from hotel data.
Answers don't become bookings or tasks
Most tools stop at the reply. The room request still has to be rebooked by hand, and "the AC is not working" still has to be retyped for maintenance.
Every channel is a separate tool
Website chat in one tab, WhatsApp in another, Instagram on someone's phone. Nobody sees the whole guest conversation — and requests slip through.
How the Greetio hotel chatbot works
From first message to confirmed booking — with your team in control.
- 1
Connect your channels
WhatsApp, Instagram, Facebook, Telegram, Viber and website chat plug into one AI inbox in a guided onboarding.
- 2
Import your hotel knowledge
Rooms, rates, services, policies and FAQ answers — imported from your website or Booking.com listing and structured into a knowledge base the AI relies on.
- 3
Choose your autopilot mode
Start with drafts only, move to assisted replies, or let confident answers go out automatically. You set the confidence thresholds.
- 4
Watch chats become bookings and tasks
The AI checks availability, helps guests book direct and routes requests to housekeeping, reception or maintenance as tasks.
What makes it a hotel AI chatbot, not a script
Every reply is grounded in your property's data — and your team sees the sources.
Answers grounded in your data
The AI replies from your knowledge base, room types, rates, services and promotions. Your team sees which source each draft used.
Confidence gates, not guesses
High-confidence answers can go out automatically, uncertain ones become drafts, and missing information escalates to a person. Prices in replies are verified against your data.
Live availability and rates
Availability comes from your PMS sync (Servio, OtelMS, Fidelio) or Greetio's internal calendar — never from the model's imagination.
Assisted direct bookings
The chatbot checks dates, offers real rooms with real prices, collects guest contacts and creates a tentative reservation your manager confirms.
Guest requests become tasks
"Could we get extra towels?" turns into a housekeeping task with the room number. Staff get notified in Telegram — no separate app to install.
Speaks the guest's language
The AI detects the guest's language and replies in it — 13+ languages, with a guard against mixing languages mid-conversation.
Greetio vs a generic chatbot
The difference shows up in bookings, not in demos.
| Generic chatbot | Greetio | |
|---|---|---|
| Source of answers | A script or a prompt someone wrote once | Structured hotel knowledge base with gap detection |
| Prices and availability | Guesses, or says "please contact us" | Live rates and availability from PMS or calendar |
| When it's not sure | Answers anyway | Escalates to your team with a ready draft |
| After the reply | Conversation ends | Booking is created, requests become department tasks |
| Channels | Website widget only | WhatsApp, Instagram, Facebook, Telegram, Viber and webchat |
A guest conversation, handled end to end
What actually happens when a guest writes at 23:40.
- Tentative reservation created for manager confirmation
- Late-arrival note routed to reception as a task
- Guest profile saved with contact details and language
Illustrative conversation. The AI only offers rooms, rates and availability that exist in your data — and hands over to your team when it is not confident.
Built for real hotel operations
Hotels on Greetio answer most repetitive guest questions without the front desk, keep every AI reply traceable to a source and see conversations, bookings and tasks in one place.
- Most repetitive guest questions answered without staff
- Every AI reply traceable to a knowledge-base source
- Your team keeps control with drafts and escalations
Guests write at midnight about parking and late check-in. Now they get an instant answer from our own data, and my team only sees the conversations that actually need a person.
AI chatbot for hotels — frequently asked questions
A hotel AI chatbot answers guest messages automatically using the hotel's own information — rooms, rates, policies and services. Greetio goes further: it's an AI inbox that unifies all messaging channels, checks live availability, assists direct bookings and turns guest requests into tasks for hotel departments.
You choose the mode. In safe mode everything is a draft your team approves. In assisted and auto modes, only answers above a confidence threshold go out automatically — uncertain replies become drafts, and missing information escalates to a person.
Replies are grounded in your knowledge base and structured hotel data. Prices mentioned in answers are checked against your rates, and availability comes from a live PMS sync or the internal calendar. If data is missing, the AI hands the conversation to your team instead of guessing.
WhatsApp, Instagram, Facebook Messenger, Telegram, Viber and a chat widget for your website. Every channel feeds one inbox, so your team sees the full history per guest in a single place instead of switching between separate apps and phones.
Greetio syncs availability, rates and reservations with Servio, OtelMS and Fidelio, and offers an internal calendar if you don't use a PMS. Confirmed bookings can be pushed to your PMS.
The guided onboarding creates your property, connects channels and imports knowledge from your website or Booking.com listing. A basic launch fits in a day; PMS scenarios follow a guided integration plan.
Greetio plans start at €149 per month, including the AI inbox, website chat, messenger channels and the knowledge base. See the pricing page for plan details and the Booking AI commercial model.
Want to see Greetio on your property?
We'll show how AI replies from your data, which channels to connect first and how to launch onboarding.
Explore Greetio by use case
Give guests an AI that knows your hotel
Start onboarding and test replies on your own data — or leave a request and we'll walk you through Greetio on your hotel's scenarios.
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