WhatsApp for hotels
WhatsApp Chatbot for Hotels: AI That Answers, Books and Assigns Tasks
Greetio is a WhatsApp chatbot for hotels built on the official Meta Cloud API. The AI answers from your rooms, rates and policies, checks live availability, sends room photos and helps guests book direct — with your whole team in one shared inbox.
- Official Meta Cloud API
- AI answers from your hotel data
- First launch in a day
Why your hotel's WhatsApp inbox never stops
For guests it's a personal messenger, and they expect a personal answer right now.
Guests write at 23:00 and book somewhere by 23:15
A WhatsApp enquiry is a guest comparing two or three hotels right now, often from another time zone. If the answer waits for the morning shift, the booking goes to whoever replied first.
The number is trapped in one phone
The WhatsApp Business App ties your number to one device. Reception can't see what the manager promised, and chat history walks out the door with staff turnover.
The same twenty questions, typed every day
Check-in time, parking, breakfast hours, transfers, pets. Retyping standard answers eats the front desk's day — exactly when guests are standing at the desk in person.
The Business API sounds like a developer project
Everyone recommends the WhatsApp Business API for hotels, but providers, approvals and jargon make it look like weeks of work. Connecting it should be a guided signup, not a project.
How WhatsApp automation for hotels works
From connecting the official API to AI replies your team controls — no developer needed.
- 1
Connect the official WhatsApp Business API
Meta's embedded signup runs right from the Greetio dashboard: connect your hotel's number in a guided flow — no BSP paperwork, no code.
- 2
Give the AI your hotel's knowledge
Answer 45 starter questions or import rooms from your website or Booking.com listing. Rates, policies and services become the knowledge base every reply is grounded in.
- 3
Decide how much the AI sends itself
Start in safe mode, where every reply is a draft. Confident answers can go out automatically, uncertain ones wait for approval, unknowns escalate to a person.
- 4
Replies become bookings and tasks
The AI checks live availability, helps guests book direct and turns "could we get a late checkout?" into a department task — staff are notified in Telegram.
What the hotel WhatsApp bot handles
Not button scripts — answers grounded in your property's data, with visible sources.
Answers from your rooms, rates and policies
The AI replies from your structured hotel data: room types, rates, services, promotions and house rules. If the answer isn't in your data, it hands over to your team instead of improvising.
Live availability and verified prices
Availability comes from your PMS sync (Servio, OtelMS, Fidelio) or Greetio's internal calendar, and every price in a reply is verified against your rates before sending.
A WhatsApp concierge that sends room photos
When a guest asks what the room looks like, the AI sends photos of rooms and amenities right in the chat, then answers the follow-ups.
Assisted direct bookings in the chat
The AI recognises booking intent, offers real rooms with real prices for the guest's dates, collects contacts and creates a tentative reservation. Your manager confirms and sends the payment link.
Replies in the guest's language
WhatsApp is the first channel international guests reach for. The AI detects each guest's language and replies in it — 13+ languages, with a guard against mixing them mid-conversation.
Requests become tasks — in one team inbox
"Could we get a baby cot?" becomes a housekeeping task with the room number, staff are notified in Telegram. Guest messaging on WhatsApp sits in one inbox with Instagram, Facebook, Telegram, Viber and webchat.
Greetio vs a generic WhatsApp chatbot
Most WhatsApp tools automate messages. A hotel needs bookings made and jobs done.
| Generic WhatsApp bot | Greetio | |
|---|---|---|
| Getting connected | BSP paperwork, or the Business App on one phone | Meta's embedded signup from the Greetio dashboard |
| Who can reply | Whoever is holding the phone | Your whole team, in one shared inbox with full history |
| Answer quality | Menu buttons and canned text | AI answers grounded in your rooms, rates and policies |
| Prices and availability | Typed by hand or guessed | Checked live against your PMS or calendar before sending |
| A guest request comes in | Sits in the chat until someone remembers it | Becomes a department task with room number and priority |
An 11 pm WhatsApp enquiry, booked by breakfast
Guests compare hotels at night. Yours is the one that answers.
- A tentative reservation waits for the manager to confirm in the morning and send the payment link
- The booking stays direct — no OTA commission on this stay
- Contacts, language and the full WhatsApp thread saved to the guest profile
Illustrative conversation. The AI only quotes rooms, rates and availability that exist in your hotel's data, and hands over to your team when it isn't confident.
Built for hotels that live on WhatsApp
Hotels on Greetio answer most repetitive WhatsApp questions without the front desk and keep every AI reply traceable to a source in their own data.
- Most repetitive WhatsApp questions answered without staff
- Every AI reply traceable to your knowledge base
- Money and refund questions always go to a person
WhatsApp used to live on my phone — I answered between check-ins and lost threads at night. Now the AI replies from our data, and I open the inbox to confirm bookings, not to retype the check-in time.
WhatsApp chatbot for hotels: frequently asked questions
The free Business App works for one phone, but it can't share chats across a team or plug in AI. Greetio uses the official WhatsApp Business API (Meta Cloud API) and connects your number through Meta's embedded signup right from the dashboard — no developer, no BSP paperwork.
Yes, as an assisted flow. The AI recognises booking intent, checks live availability, offers real rooms with real prices, collects the guest's name, phone and email, and creates a tentative reservation. Your manager confirms and sends a payment link — you keep control of every booking.
It doesn't improvise. High-confidence answers can go out automatically, mid-confidence replies become drafts for your team, and unknowns escalate to a person. Anything about money or refunds always goes to a human. You set the thresholds and can start with drafts only.
Yes. The AI detects the language of each message and replies in it — more than 13 languages, including English, German, French, Spanish and Polish. A language guard keeps the thread consistent, so a guest who writes in German gets the whole conversation in German.
Prices in AI replies are verified against your rates before sending — the model can't invent a number. Availability comes from a live sync with Servio, OtelMS or Fidelio, or Greetio's internal calendar. If data is missing or a sync fails, the AI hands over to your team instead of guessing.
Connecting the number is a guided embedded signup from the Greetio dashboard. A basic first launch — property, channels, a knowledge base from 45 starter questions or a Booking.com import, and a test conversation — realistically fits in one day. PMS integrations follow a guided implementation plan.
Greetio plans start at €149 per month and include the WhatsApp channel alongside Instagram, Facebook, Telegram, Viber and website chat, plus the AI inbox and knowledge base. Full plan details and the Booking AI commercial model are on the pricing page.
Want to see Greetio on your property?
We'll show how AI replies from your data, which channels to connect first and how to launch onboarding.
Explore Greetio by use case
Launch WhatsApp for your hotel in a day
Connect the official API, import your rooms and rates, and test AI replies on real guest questions — or leave a request and we'll walk you through your hotel's scenarios.
Start onboarding