Public roadmap
Where Greetio is heading
The roadmap shows product direction, not a hidden pricing menu. Current plans sell what the platform already delivers; future revenue, reputation and portfolio ideas are shown separately.
Now
Ready to launch
Capabilities that already create commercial and operational value for hotel teams.
Omnichannel AI Inbox
WhatsApp, Instagram, Facebook, Telegram, Viber and webchat in one workflow.
AI Autopilot with control
Drafts, auto-send, confidence, answer sources, handoff and escalation.
Website chat widget
A website widget that brings guests into the same AI inbox.
Message-to-task operations
Guest requests become tasks for reception, housekeeping, maintenance and SPA.
Booking AI
Date checks, occupancy capture, availability checked before contacts are collected, a tentative reservation prepared in the chat, booking-status lookup for the guest, and direct booking attribution.
Payments and deposits in the conversation
The pay link is calculated from the property's prepayment rule, sent inside the chat, and the guest gets a confirmation the moment it clears. Tourist tax is quoted and charged where the hotel switches it on.
Service bookings — spa, sauna, activities
A guest books a session, not just a room: capacity and staying-guest checks, real free hours for “this evening”, a staff calendar, and payment for a service booked on its own.
PMS integrations
Servio, Exely, OtelMS and Fidelio for availability, rates, rooms and reservations — or the built-in calendar when the property has no PMS.
Answer quality gates
Price and room gates, output validators at the model boundary, a journal of every gate that fired, and a deterministic escalation floor. The AI holds an answer back rather than inventing one.
Threads and TikTok as guest channels
Live: both connect in settings and answer in the same inbox as every other channel, with AI drafts on replies.
Guest marketing campaigns
Live: one-off and triggered campaigns on the messengers the property connected, with audience selection, localised variants, opt-in respected and a delivery status per guest.
Pilot
Controlled rollout
Scenarios best introduced after discovery, with property data, success criteria and a clear rollout plan.
Channel manager as an availability source
For properties with no PMS: read what is free straight from the channel manager. In controlled rollout, verified per property.
Next
Public plans
Product directions we should not sell today as ready-made priced products.
OTA messaging
Booking.com, Airbnb and other platforms in the same inbox — rolled out platform by platform, within each marketplace's API access and rules.
Review and reputation workflows
Post-stay feedback mailings and conversation satisfaction scoring run today. Drafted replies to published reviews are in build.
Rate intelligence / Rate Defense
A future direction for monitoring direct-offer competitiveness and supporting rate discipline.
Portfolio standards and AI policies
Coming soon: centralized AI policy management, brand standards, portfolio analytics and multi-property controls.
How to sell the roadmap
Start with a focused pilot, then scale
For complex scenarios, sell a 30-45 minute discovery, one property, selected channels, success criteria and a clear rollout plan.
Next step
- Choose the plan and first business outcome.
- Agree channels, PMS, pilot and KPIs.
- Confirm budget and launch plan.