Guest messaging software
Hotel Guest Messaging Software: Every Channel, One Inbox
Greetio is hotel guest messaging software with an AI core: WhatsApp, Instagram, Facebook Messenger, Telegram, Viber and your website chat land in one inbox. The whole team answers from a single feed, the AI drafts replies from your hotel's data, and every guest keeps one profile with full history — across channels, shifts and properties.
- 6 channels in one inbox
- AI drafts with sources
- One profile per guest
Guest messages are scattered — and slow replies cost bookings
The channels multiplied. The way hotels answer them didn't.
The only WhatsApp lives on one phone
Reception's handset holds the hotel's WhatsApp. When that person is off shift or checking someone in, guests wait — and whoever picks it up next can't see what was already promised.
Instagram DMs sit unread for days
Story replies and DMs land in a personal account someone opens after work. By the time the question about weekend availability gets an answer, the guest has booked elsewhere.
Shift changes erase context
The morning shift agreed to a late check-out; the evening shift knows nothing about it. Without shared history, every handover turns into a game of telephone.
Languages slow everything down
A German guest writes on WhatsApp, an Italian one on Messenger. Staff paste messages into a translator and back — polite, slow, and easy to get wrong.
How a unified inbox for hotels works
Four steps from scattered chats to one accountable feed.
- 1
Connect your channels
WhatsApp, Instagram, Facebook Messenger, Telegram, Viber and website chat plug into Greetio in a guided onboarding.
- 2
Conversations land in one feed
Every message arrives in a single inbox with statuses, folders and full-text search. The team sees who is handling what — across all channels and properties.
- 3
AI answers or drafts with sources
Confident answers can go out automatically; anything uncertain becomes a draft that cites its source in your knowledge base. Money questions always go to a person.
- 4
Your team assigns, notes and resolves
Agents leave internal notes guests never see, reply with saved templates, and turn requests into department tasks. Nothing depends on one person's phone anymore.
More than a shared inbox — a guest communication platform
Everything your front desk needs to answer faster, in one place.
AI drafts your team can trust
The AI replies from your rooms, rates, services and policies — never from guesswork. Confidence gates decide what goes out automatically and what waits for approval, and every draft shows the source it used.
Replies in the guest's language
Greetio detects the guest's language and answers in it — 13+ languages, with a guard against mixing them mid-conversation. Quick replies and templates keep the tone consistent across the team.
One guest, one profile
Greetio merges the same guest across channels, so the Instagram question and the WhatsApp booking belong to one profile: contacts, language, tags, notes, conversation and booking history. Spam gets blocked, and full-text search finds any promise ever made.
Built for teams and hotel groups
One feed covers several properties, with roles from Owner to Viewer and an audit log of who did what. Internal notes stay invisible to guests — handovers finally survive the shift change.
From conversation to booking and task
When a chat turns into booking intent, the AI checks live availability and helps the guest reserve directly. Requests like extra towels become tasks for the right department, with the room number attached.
Analytics that show the whole picture
See first-response speed, how much the AI closes on its own, which channels guests actually use, and which bookings started as conversations — filtered by dates, channels and properties.
Greetio vs a shared phone and five open tabs
What changes when guest messaging becomes a system instead of a habit.
| Phone + scattered apps | Greetio | |
|---|---|---|
| Where messages live | In personal accounts and one reception handset | In one inbox the whole team can open |
| Who can answer | Whoever holds the phone right now | Any agent — with roles, statuses and assignment |
| Guest history | Scrolling three apps, asking colleagues | One profile per guest across all channels |
| Nights and weekends | Guests wait for the next shift | Routine questions get instant AI answers, day or night |
| After the reply | Requests retyped, promises forgotten | Requests become department tasks, bookings stay tracked |
One guest, two channels, zero confusion
A returning guest writes on WhatsApp the day before arrival.
- Early check-in and transfer routed to reception as tasks tied to the booking
- Anna recognized as the guest who asked about parking on Instagram — one profile, full history
- The manager on shift sees the sources behind each AI reply in the same thread
Illustrative conversation. The AI answers only from your hotel's data and hands over to your team whenever it is not confident.
Made for the way hotel teams actually work
Hotels on Greetio keep conversations, promises and bookings in one place: most repetitive questions are answered without staff, and everything else reaches the right person with context.
- Most repetitive guest questions answered without the front desk
- Every AI draft traceable to a knowledge-base source
- One shared guest history across channels, shifts and properties
Before, guest chats lived on two phones and in someone's Instagram app. Now the whole team works in one inbox — whoever is on shift sees the full history and what was already promised.
Hotel guest messaging software — frequently asked questions
It's a platform that collects guest conversations from messaging channels — WhatsApp, Instagram, Facebook Messenger, Telegram, Viber and website chat — into one inbox for the hotel team. Greetio adds an AI layer on top: replies drafted from your hotel's data, guest profiles merged across channels, requests turned into department tasks and assisted direct bookings.
Six channels, all sending and receiving: WhatsApp, Instagram (including story replies), Facebook Messenger, Telegram, Viber and a branded chat widget for your website. Every conversation lands in the same inbox with full history per guest, so the team answers from one place instead of six apps.
Yes. Greetio connects your official accounts once, and every agent works from the shared inbox — with statuses, assignment and internal notes. You control access with roles from Owner to Viewer, and the audit log shows who replied, edited or closed each conversation.
Through confidence gates you configure. High-confidence answers grounded in your knowledge base can go out automatically, uncertain ones become drafts for your team, and missing information escalates to a person. Money and refund questions always go to a human, and prices in replies are verified against your rates.
Yes. Greetio is multi-property: one feed can cover a group of hotels or apart-hotels, with conversations filtered by property, roles and permissions per team member, and analytics broken down by property and channel. Guests still get answers specific to the property they are asking about.
Greetio syncs rooms, rates, availability and reservations with Servio, OtelMS and Fidelio, and can push confirmed bookings back to your PMS. If you don't use one, the built-in calendar keeps availability and bookings inside Greetio. Availability quoted in chats always comes from live data, not a stale cache.
Plans start at €149 per month, including the AI inbox, messenger channels, website chat and the knowledge base — full details are on the pricing page. Guided onboarding connects channels and imports your hotel knowledge from your website or Booking.com listing; a basic launch fits in one day, PMS scenarios follow a guided integration plan.
Want to see Greetio on your property?
We'll show how AI replies from your data, which channels to connect first and how to launch onboarding.
Explore Greetio by use case
Put every guest conversation in one inbox
Start onboarding and connect your first channels today — or leave a request and we'll show Greetio on your hotel's real conversations.
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