Greetio pricing
Pay for an AI Inbox that answers guests, sells rooms and routes work to the right team
Every package is built around what Greetio already does for hotel teams: one inbox, AI replies grounded in your property data, website chat, availability, assisted bookings, department tasks, PMS/Servio-ready workflows and hotel analytics.
Start
Up to 50 rooms
from €149 / mo
Launch the essentials: inbox, website chat, knowledge base, AI drafts and safe human-controlled replies.
StartGrowth
51-150 rooms
from €349 / mo
For teams running multiple channels that need availability, conversation-to-task workflows and more automation.
StartPro
151+ rooms
from €749 / mo
For properties ready for PMS/Servio, Booking AI, operations Kanban, Telegram task bot and ROI analytics.
StartChain / Portfolio
Hotel groups
Custom
For multi-property rollout, brand standards, centralized control and portfolio-level analytics.
StartFeature matrix
This is not a bundle of vague AI promises. It shows the level of control, automation and operational depth each hotel receives.
| Feature | Start | Growth | Pro | Chain / Portfolio |
|---|---|---|---|---|
| Unified AI inbox | ||||
| Communication channels | Website chat + messengers | Telegram, Viber, Meta, WhatsApp | Key channels + priority | Multi-property channels |
| Website chat widget | ||||
| Knowledge base and quick replies | Website, files, FAQ | Smart import + gaps | Gaps + draft articles | Network standards |
| AI drafts | ||||
| AI Autopilot | Safe mode | Assisted autopilot | Advanced policies | Custom policies |
| Human handoff and moderation | Smart escalation | Brand escalation rules | ||
| Department routing | Team and roles | Departments + tasks | Schedules + fallback | Portfolio routing |
| Availability, rates, PMS | Rooms, rates, services | Internal calendar | Servio PMS / internal calendar | PMS rollout plan |
| Operations tasks | Manual tasks | Tasks from conversations | Kanban + Telegram bot | Cross-property tasks |
| Analytics | Inbox + AI | Channels + speed | Bookings + ROI + operations | Portfolio analytics |
| Multi-property | - | - | On request |
What is actually inside the product
Greetio sells the operating system behind guest communication: channels, AI, hotel knowledge, availability, bookings, tasks, analytics and quality control.
Omnichannel inbox
Telegram, Viber, Facebook, Instagram, WhatsApp and web conversations come together in one hotel workspace.
Core platform
Website chat widget
Guests message from your website, while your team handles the conversation in the same AI-powered inbox.
Core platform
Smart knowledge base
Import from your website, files and FAQs, manage approved answers, track knowledge gaps and draft new articles from repeated questions.
Core platform
AI with guardrails
Confidence scoring, answer sources, safe and assisted modes, human handoff and safeguards against invented rates or policies.
Core platform
Booking AI
AI understands booking intent, asks for missing dates and guest details, checks availability and prepares the next booking step.
Growth / Pro
Calendar and PMS-ready availability
Internal occupancy calendar, availability checks, Servio sync, rates, rooms, services and reservation workflows.
Growth / Pro
Message-to-task operations
Guest requests become tasks for reception, housekeeping, maintenance, spa or any department that needs to act.
Growth / Pro
Hotel analytics
Response speed, automation rate, AI drafts, knowledge gaps, bookings, attribution, operations and team workload.
Growth / Pro
How to choose the right plan
We do not hide value inside artificial packaging. Choose the rollout level based on the hotel problem you want to solve first.
Start
Bring guest channels into one place, add website chat, give AI a trusted knowledge base and reduce repetitive front-desk replies.
Best entry point for smaller properties
Growth
Add availability, tasks from conversations, stronger team workflows and control over the channels that drive bookings.
Best fit for a busy reception team
Pro
Connect PMS/Servio, Booking AI, Kanban, Telegram task bot and analytics that show operational and revenue impact.
For hotels where AI must move revenue
Implementation and launch time
Start quickly with self-setup, or launch deeper workflows with discovery, data import, channels, PMS and team rules handled together with Greetio.
Start
Self-setup or light guidance
First launch in 10-15 minutes
Growth
Guided channels, KB and operations setup
Usually up to 7 business days
Pro
PMS/Servio, booking flow, tasks and analytics
Launch plan after discovery
Chain / Portfolio
Multi-property rollout and brand standards
Custom rollout plan