Greetio pricing
Pay for an AI Inbox that answers guests, sells rooms and routes work to the right team
Every package is built around what Greetio already does for hotel teams: one inbox, AI replies grounded in your property data, website chat, availability, assisted bookings, department tasks, PMS-ready workflows and hotel analytics. Booking AI is priced transparently: a fixed module fee plus a small success fee only on confirmed direct bookings.
Start
Up to 50 rooms
from €149 / mo
Launch the essentials: inbox, website chat, knowledge base, AI drafts and safe human-controlled replies. Booking AI can be added when direct booking conversion becomes the priority.
StartGrowth
51-150 rooms
from €349 / mo
For teams running multiple channels that need availability, conversation-to-task workflows, stronger automation and Booking AI.
StartPro
151+ rooms
from €749 / mo
For properties ready for PMS integrations, Booking AI with the lowest success fee, operations Kanban, Telegram task bot and ROI analytics.
StartChain / Portfolio
Hotel groups
from €2,000 / mo
+ €150 per property / mo. Each property is charged within the selected plan; portfolio rollout adds brand standards, central controls, multi-property analytics and centralized AI policy/standards coming soon.
StartBooking AI commercial model
Booking AI is priced like a revenue module, not a hidden platform tax
The hotel pays a fixed monthly module fee plus a success fee only on confirmed direct bookings under an agreed attribution model. Every tier has a monthly cap, so costs stay predictable even when direct bookings grow.
- The success fee applies only to confirmed direct bookings.
- Routine questions, service requests and OTA bookings do not trigger the variable fee.
- The monthly cap limits the variable part even when Booking AI creates more booking value.
| Plan | Booking AI fixed fee | Success fee | Monthly cap |
|---|---|---|---|
| Start | €79 / month | 1.5% of confirmed direct bookings | cap €250 / month |
| Growth | €149 / month | 1.0% of confirmed direct bookings | cap €600 / month |
| Pro | €299 / month | 0.5% of confirmed direct bookings | cap €1,500 / month |
| Chain / Portfolio | Custom | Agreed for the portfolio | Custom |
Booking AI helps the AI move beyond answering room questions: it qualifies dates, checks availability, collects guest details and prepares the next step toward a direct booking.
Feature matrix
This is not a bundle of vague AI promises. It shows the level of control, automation and operational depth each hotel receives.
| Feature | Start | Growth | Pro | Chain / Portfolio |
|---|---|---|---|---|
| Unified AI inbox | ||||
| Communication channels | Website chat + messengers | Telegram, Viber, Meta, WhatsApp | Key channels + priority | Multi-property channels |
| Website chat widget | ||||
| Knowledge base and quick replies | Website, files, FAQ | Smart import + gaps | Gaps + draft articles | Network standards |
| AI drafts | ||||
| AI Autopilot | Safe mode | Assisted autopilot | Advanced policies | AI policy/standards soon |
| Human handoff and moderation | Smart escalation | Brand escalation rules | ||
| Department routing | Team and roles | Departments + tasks | Schedules + fallback | Portfolio routing |
| Availability, rates, PMS | Rooms, rates, services | Internal calendar | Connected PMS / internal calendar | Portfolio PMS rollout |
| Operations tasks | Manual tasks | Tasks from conversations | Kanban + Telegram bot | Cross-property tasks |
| Analytics | Inbox + AI | Channels + speed | Bookings + ROI + operations | Portfolio analytics |
| Multi-property | 1 property | Charged per property | Charged per property | Portfolio rollout |
What is actually inside the product
Greetio sells the operating system behind guest communication: channels, AI, hotel knowledge, availability, bookings, tasks, analytics and quality control.
Omnichannel inbox
Telegram, Viber, Facebook, Instagram, WhatsApp and web conversations come together in one hotel workspace.
Core platform
Website chat widget
Guests message from your website, while your team handles the conversation in the same AI-powered inbox.
Core platform
Smart knowledge base
Import from your website, files and FAQs, manage approved answers, track knowledge gaps and draft new articles from repeated questions.
Core platform
AI with guardrails
Confidence scoring, answer sources, safe and assisted modes, human handoff and safeguards against invented rates or policies.
Core platform
Booking AI
AI understands booking intent, asks for missing dates and guest details, checks availability and prepares the next booking step. Commercial model: fixed module fee plus success fee only on confirmed direct bookings.
Add-on for Start / Growth / Pro
Calendar and PMS-ready availability
Internal occupancy calendar, availability checks, connected PMS workflows, rates, rooms, services and reservation scenarios.
Growth / Pro
Message-to-task operations
Guest requests become tasks for reception, housekeeping, maintenance, spa or any department that needs to act.
Growth / Pro
Hotel analytics
Response speed, automation rate, AI drafts, knowledge gaps, bookings, attribution, operations and team workload.
Growth / Pro
How to choose the right plan
We do not hide value inside artificial packaging. Choose the rollout level based on the hotel problem you want to solve first.
Start
Bring guest channels into one place, add website chat, give AI a trusted knowledge base and reduce repetitive front-desk replies.
Best entry point for smaller properties
Growth
Add availability, tasks from conversations, stronger team workflows and Booking AI for the channels that drive direct demand.
Best fit for a busy reception team
Pro
Connect PMS integrations, Booking AI, Kanban, Telegram task bot and analytics that show operational and revenue impact.
For hotels where AI must move revenue
Hotel chatbot pricing — common questions
How much does a hotel chatbot cost?
Greetio starts at €149 per month: the AI inbox, website chat widget, messenger channels and knowledge base are included. Booking AI has a separate commercial model — a small fixed part plus a success fee for confirmed direct bookings, with a monthly cap.
Which plan is right for my property?
Start fits small properties that want AI replies in one inbox. Growth adds booking scenarios and department tasks for hotels with a steady message flow. Pro is for properties running PMS integrations, deeper analytics and multi-team operations. Chain covers groups and portfolios.
Do I need a PMS to use Greetio?
No. Greetio includes an internal availability calendar. If you use Servio, OtelMS or Fidelio, Greetio syncs availability, rates and reservations with your PMS and can push confirmed bookings back.
Can I start without Booking AI?
Yes. Booking AI is optional — run the AI inbox, webchat and task routing first, and enable assisted direct bookings when you are ready.
Implementation and launch time
Start quickly with self-setup, or launch deeper workflows with discovery, data import, channels, PMS integrations and team rules handled together with Greetio.
Start
Self-setup included / assisted setup €199
First launch in 10-15 minutes
Growth
Guided channels, KB and operations setup - €690
Usually up to 7 business days
Pro
PMS integrations, booking flow, tasks and analytics - €2,500
Usually 2-4 weeks after discovery
Chain / Portfolio
Portfolio rollout, brand standards and central controls - from €7,500
Usually 7-14 business days after discovery