PMS integrations
Hotel PMS Chatbot Integration: AI That Answers From Live Data
A hotel PMS chatbot integration is what separates real answers from guesses. Greetio syncs rooms, rates, services, availability and reservations from Servio, OtelMS or Fidelio, answers guests on WhatsApp, Instagram and website chat from live data — and pushes tentative bookings back into your PMS.
- Servio, OtelMS and Fidelio
- Prices verified against your rates
- Built-in calendar if you have no PMS
A chatbot without PMS data is just a FAQ page
It can recite your check-in time — but the questions that earn money are about dates, rooms and rates.
"Please check our website for prices"
A bot that can't quote a real rate deflects the guest at the moment they were ready to talk numbers — and hands them to whoever answers first.
Every availability question is a manual lookup
"Is a double free on the 12th?" means someone opens the PMS, checks and types the answer back. At 23:00 nobody does — the reply waits until morning, and the guest moves on.
Chat bookings retyped by hand
Requests taken in messengers live in notebooks and screenshots until reception copies them into the PMS. Delays and typos are how the same room gets sold twice.
The bot quotes last season's rates
Scripted bots store a copy of your prices from setup day. It goes stale silently — and keeps being quoted until a guest disputes it at check-in.
How to connect the chatbot to your hotel PMS
One universal sync moves data both ways — your team confirms every booking.
- 1
Connect your PMS
Servio, OtelMS and Fidelio connect through Greetio's universal sync, guided by an implementation plan for your property.
- 2
Your data flows in
Rooms, rates, services, availability and reservations sync into Greetio and stay current — no copying content into a bot builder.
- 3
The AI answers from live data
When a guest asks about dates or prices on WhatsApp, Instagram or webchat, the AI checks live availability and verifies every price against the synced source before replying.
- 4
Bookings flow back
The AI collects guest details and creates a tentative reservation pushed into your PMS. Your manager confirms it and sends the payment link.
Supported PMS integrations and the AI availability checker
Guest messaging tied to PMS data — an honest, specific list of what works today.
Servio PMS integration
The deepest ready-made integration: rooms, rates, services, availability and reservations sync into Greetio, and tentative bookings created in chat are pushed back into Servio — which Western hotel bots don't offer.
OtelMS chatbot integration
Properties on OtelMS get the same universal sync: live availability and real rates in every AI reply, and reservations landing in the system instead of a notebook.
Fidelio integration
Fidelio connects through the same universal sync. Running a different system? Leave a request — we'll say honestly whether we can support it, no "any PMS via API" promises.
The AI availability checker
Before quoting dates or prices, the AI reads live availability from your PMS sync or the internal calendar. It never answers from memory, and prices are checked against a whitelist of your real rates.
No PMS? The built-in calendar
Small properties can run availability and reservations directly in Greetio. The AI quotes real dates and prices from the calendar with the same verification — a hotel chatbot without a PMS is a supported mode, not a workaround.
Booking.com smart-import
During onboarding, Greetio can pull property descriptions and room details from your Booking.com page to build the knowledge base faster — a one-time data import, not a channel manager or an OTA messaging channel.
Live-data AI vs a scripted chatbot
A script stores a copy of your hotel. A sync reads the original.
| Scripted chatbot | Greetio with PMS sync | |
|---|---|---|
| Room rates | A copy pasted into the script months ago | Live rates from your PMS, verified before every reply |
| Availability | "Please call reception to check" | Read live from Servio, OtelMS, Fidelio or the built-in calendar |
| When a guest wants to book | "Leave your contacts, we'll get back to you" | A tentative reservation is created and pushed into your PMS |
| When the sync fails | Answers anyway, from a stale copy | Stops quoting and hands the chat to your team |
| Keeping content current | Someone re-edits the bot after every season | The sync keeps rooms, rates and services up to date |
"Anything free August 2–5?" — checked against the PMS
A late-evening enquiry answered from the Servio sync, not from a script.
- Availability and rates were read live from the PMS sync
- A tentative booking was created and pushed into the PMS
- The manager confirms it and sends the payment link
Illustrative conversation. The AI only quotes rooms, rates and availability that exist in your PMS or calendar — when data is missing, it hands the conversation to your team.
Integration claims you can actually verify
No "300+ integrations" wall, no vague API promises: Greetio names the systems it supports, the data that syncs, and what happens when something goes wrong.
- Ready-made Servio, OtelMS and Fidelio integrations — named, not implied
- Every price in a reply is verified against your synced rates
- A sync failure means human handoff, never answers from a stale cache
What convinced us was the failure behaviour. If the sync is off, the assistant doesn't quote an old number — it hands the chat to reception. That's the caution we expect from our own team.
Hotel PMS chatbot integration: frequently asked questions
Greetio ships ready-made integrations with Servio — the deepest one, including booking push — plus OtelMS and Fidelio through the same universal sync. That's the honest current list; we'd rather name three systems that work end to end than publish a logo wall. Use something else? Leave a request and we'll tell you directly.
Rooms, rates, services, availability and reservations flow from the PMS into Greetio, so the AI always answers from current data. In the other direction, tentative bookings created in chat are pushed into the PMS for your manager to confirm. Prices in replies are verified against those synced rates.
Yes. Greetio includes a built-in calendar: you manage room types, rates and availability directly in the platform, and the AI quotes real dates and prices from it with the same verification — a solid mode for apartments and small properties. If your PMS isn't on the list, leave a request and we'll discuss options honestly.
The AI stops quoting availability and prices instead of answering from an outdated cache. Conversations that need live data go to your team with full context, so a person replies. Once the sync is healthy, automatic answers resume — a wrong rate costs more than a short wait.
No. The smart-import is a one-time data import during onboarding: Greetio pulls property descriptions and room details from your Booking.com page so the knowledge base is ready faster. Greetio doesn't manage OTA channels, rates or chats — it answers guests on your own channels and helps them book direct.
A basic Greetio launch — property, channels, knowledge base — fits in one day with the guided onboarding. The PMS connection follows an implementation plan with our team: we set up the sync, verify rooms, rates and availability against your real data and test the booking push before the AI quotes from it.
Greetio plans start at €149 per month and include the AI inbox, messaging channels and the knowledge base. Plan details — including PMS sync and the separate Booking AI commercial model — are on the pricing page, so you can compare plans before the integration.
Want to see Greetio on your property?
We'll show how AI replies from your data, which channels to connect first and how to launch onboarding.
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Plan your PMS integration
Start onboarding and launch the basics in a day — or leave a request and we'll map your Servio, OtelMS or Fidelio connection step by step.
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