All social channels
A social media inbox where the comment and the DM are one conversation
A hotel's social presence is four apps, three phones and whoever happens to be holding them. Greetio puts Instagram, Facebook, Threads and TikTok into one queue for your team: a public comment under a post and the private message that follows it stay attached to the same guest, with the full history beside them. The AI answers from your own rooms, rates and house rules — or drafts the reply for someone to approve — and carries the conversation through to a prepared booking and a pay link, exactly as it does on WhatsApp and website chat.
- Four networks, one queue
- Comments and DMs together
- AI drafts on replies
What running social with no inbox costs
The reach is free. Answering it is what nobody budgeted for.
Four apps, and the logins are personal
Instagram on the marketing manager's phone, Facebook on the owner's, TikTok on whoever set it up. Nobody can cover for anybody, and nothing survives a person leaving.
The comment and the DM are two strangers
A guest asks the price under a post, then writes privately. Two different people answer, neither knowing what the other said, and the guest explains themselves twice.
Public replies are slow, and everyone sees it
A question under a post that waits until tomorrow is not a private failure. It sits under your best-performing content, visible to everyone who scrolls past.
Nothing connects social to revenue
A channel with no attribution is a channel argued about rather than measured. Which post produced a booking is not a question social apps answer.
How the social inbox works
Connect, merge, answer, book.
- 1
Connect the accounts in settings
Instagram, Facebook, Threads and TikTok connect once from the cabinet — TikTok through OAuth — beside WhatsApp, Telegram, Viber and the website widget.
- 2
Comments and messages merge per guest
Public replies and private conversations land in the same queue and attach to one guest profile, so the history is whole regardless of where the guest started.
- 3
The AI answers from your property
Rates for the dates asked about, real availability, your actual house rules — in the guest's language. It can send the reply itself or leave a draft for your team, depending on how much the autopilot is allowed.
- 4
The conversation ends in a booking
Dates checked, occupancy collected, reservation prepared for a person to confirm, pay link sent — the same path as every other channel.
What the social layer holds
One engine behind four networks.
Instagram and Facebook
Direct messages, story replies and comment handoffs, with attachment types and message edits handled properly rather than dropped.
Threads
Public replies and DMs with durable conversation sync, reply hierarchy and AI draft replies your team can approve.
TikTok
The account connects through OAuth and its conversations join the same queue as everything else.
One profile per guest
The same person commenting on TikTok and writing on Instagram is one guest with one history, not two unconnected threads.
Confidence gates on public replies
Every price and room name is checked against your data before anything is published. A wrong number under a post that is being watched is expensive twice.
Counted in the same analytics
Response time, automation rate and the bookings a conversation produced sit next to every other channel rather than in a separate report.
Four apps versus one queue
Same networks, different operation.
| Today: four apps, several phones | With Greetio | |
|---|---|---|
| Who can answer | Whoever holds the phone that is logged in | The whole team, from one queue |
| Comment then DM | Two conversations, two people | One guest, one history |
| Out of hours | Answered tomorrow, publicly | Answered now, with the real price |
| Guest language | Depends who is on shift | 13+ languages from one knowledge base |
| What social earned | Likes | Bookings attributed to the conversation |
Scenario: one guest, two networks, one booking
The comment arrives on TikTok; the booking finishes in Instagram.
- The guest did not have to repeat themselves after switching network
- Both conversations sit on one profile, so whoever picks it up sees everything
- The booking is attributed back to the video that started it
Illustrative. The AI quotes only rooms, prices and dates that exist in your data; anything it cannot verify goes to a manager.
Want to see Greetio on your property?
Three fields, and we'll show how it works at your hotel.
Social is a sales channel pretending to be a marketing one
Hotels staff social for posting and leave answering to whoever is free. But the posting is the cheap half — the expensive half is the forty people who reply to a good post and get nothing back for a day. Putting all four networks in the queue your team already watches changes social from a thing you publish into a thing that books rooms.
- Instagram, Facebook, Threads and TikTok in one queue, all live
- Public comments and private messages on one guest profile
- The same AI, knowledge base, gates and analytics as every other channel
We used to check four apps. Now it is one screen, and the person on shift answers TikTok without knowing it is TikTok.
Social media inbox: common questions
Instagram, Facebook, Threads and TikTok, all live today, alongside WhatsApp, Telegram, Viber and the website widget in the same inbox.
Yes, and on the same guest profile. A public question and the private conversation that follows it are one thread, so nobody asks the guest to repeat themselves.
Yes, and the confidence gates matter most here: every price and room name is checked against your data before anything is published, and an unverifiable answer is held back rather than posted.
Yes. The AI can leave a draft reply for your team to approve instead of sending, and how much it sends on its own is a setting per property.
No. One knowledge base per property serves every channel, so adding a network adds no content work.
Through OAuth in settings, like the other channels. Once connected, its conversations arrive in the same queue.
Bookings are recorded against the conversation that produced them, and where the guest arrived from a paid campaign that attribution reaches the ad report too.
Want to see Greetio on your property?
We'll show how AI replies from your data, which channels to connect first and how to launch onboarding.
Explore Greetio by use case
Put four networks in one queue
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