Hotel task management
Hotel Task Management Software That Starts in the Guest Chat
A guest writes "could we get extra towels?" on WhatsApp or Instagram — and Greetio's AI proposes a housekeeping task with the room number and priority pre-filled. Hotel task management software that starts where requests actually start: in the guest conversation.
- AI-suggested tasks from guest chats
- Fair shift-based assignment
- Staff alerts in Telegram
Requests die in radios, sticky notes and group chats
The request always exists somewhere — just not where work gets tracked.
The towel request that never arrives
A guest asks for towels on WhatsApp, reception promises to pass it on — then a check-in queue happens. The guest asks again at checkout, and once more in the review.
Nobody knows if maintenance saw it
The AC complaint went out over the radio along with three other things. Did a technician take it? The only way to find out is to walk over and ask.
The night shift inherits nothing
Evening requests live in a paper log or in someone's memory. The morning shift starts blind, and guests have to repeat themselves — never a good sign.
"Who was supposed to do this?"
Without an assignee, a status and a history, every missed request ends in a blame discussion instead of a fix. Group chats scroll away — and accountability scrolls with them.
How guest request management works in Greetio
From a guest message to a completed task — no calls, no paper.
- 1
A guest writes in any channel
WhatsApp, Instagram, Facebook, Telegram, Viber or your website chat — the message lands in Greetio with the full guest context.
- 2
AI proposes a task
It recognizes the request and pre-fills the department — housekeeping, front desk or maintenance — plus a title with the room number and a priority. Your team confirms in one click.
- 3
The right person on shift gets it
Auto-assignment respects department schedules and picks someone actually on duty. The notification arrives in Telegram.
- 4
You watch it through to done
The task moves across the kanban board with statuses, checklists and an event history — visible to managers, not buried in a chat.
Turn guest messages into tasks — and track them to done
The operations layer of Greetio: built around rooms, shifts and real requests.
Tasks suggested straight from guest chats
The AI recognizes requests in live conversations — extra towels, a rattling AC, a late checkout — and proposes a task with the department, room number and priority pre-filled. Nothing gets retyped into a second system.
Housekeeping request automation with fair assignment
Department schedules and shifts live in Greetio, so new tasks go to whoever is on duty — distributed fairly instead of piling up on one person. Maintenance requests and front-desk jobs work the same way.
Staff alerts in Telegram — nothing to install
Staff get notified about new tasks in Telegram and manage their list through a staff bot: see the task, act on it, mark it done. No new app to roll out — realistic even with seasonal teams.
A kanban board made for hotel shifts
Tasks move across statuses you define, checklists keep multi-step jobs honest, and the event history shows who did what and when. Departments are fully configurable — housekeeping, front desk, maintenance or your own.
Guest request tracking and SLA stats per department
See how quickly housekeeping and maintenance actually resolve requests, filter by dates and properties, and spot where service stalls — before guests mention it in reviews.
One account for a group of properties
Multi-property support with roles and permissions: owners see the whole group, managers see their property, staff see their tasks.
Greetio vs walkie-talkies, paper and WhatsApp groups
The tools are familiar. So are the losses.
| Radio, paper and group chats | Greetio | |
|---|---|---|
| How a request is captured | Someone hears it and hopefully passes it on | AI suggests a task straight from the guest message |
| Who is responsible | "Someone will handle it" — so nobody does | A named assignee on shift, picked automatically |
| Room number and details | Remembered, retyped or lost | Pre-filled from the conversation |
| History and proof | None — disputes instead of facts | Statuses, checklists and a full event log |
| The manager's view | Walk the floors and ask around | A kanban board and SLA stats per department |
Room 214 asks for extra towels
One WhatsApp message, three departments, zero retyping.
- Housekeeping: task "214 — extra towels" auto-assigned to the attendant on shift
- Maintenance: task "214 — AC dripping, after 10:00" with priority set — notification sent in Telegram
- Front desk: task to confirm the extra bed, with the full conversation right next to it
Illustrative conversation. The AI answers only from your hotel's data and suggests tasks for your team to confirm — people stay in control.
Built for hotel operations, not another to-do app
Hotels on Greetio bring guest requests to done without radios and paper: every task has an owner, a status and a history — and managers finally see the whole picture.
- Tasks carry the department, room number and priority from the chat
- Staff need only Telegram — managers get the board and SLA stats
- Every request is traceable from first message to done
We used to run requests over the radio and hope for the best. Now a guest message becomes a task with a name and a room number, and I can see on the board what was actually done.
Hotel task management software — frequently asked questions
Greetio's AI reads the live conversation. When it spots a request — extra towels, a broken AC, a late checkout — it suggests a task with the department, a title including the room number, and a priority already filled in. Your team confirms it in one click, and the task is assigned automatically. You can also create tasks manually on the board.
Yes. Housekeeping, front desk and maintenance are just the starting set — add your own departments, rename them, and define the task statuses your workflow actually uses. Checklists inside tasks handle multi-step jobs, and the event history records every change.
Greetio keeps department schedules, so it knows who is on duty right now. New tasks are auto-assigned among on-shift staff fairly, spreading the load instead of piling everything on one person. A manager can always reassign a task manually if plans change.
No new app. Staff receive task notifications in Telegram and work through a staff bot: they see their task list and update tasks right in the messenger they already use. Managers work in the Greetio web app with the board and analytics.
Yes. Task and SLA analytics show how fast each department resolves guest requests, with filters by dates and properties. You see which team delivers, where requests stall, and whether the night shift hands over cleanly — based on recorded events, not impressions.
Yes. Greetio supports property groups in one account: each property runs its own departments, shifts and task board, while owners and admins see the whole picture. Roles — from Owner to Agent and Viewer — control who can see and change what.
No. Tasks are part of the Greetio AI Inbox platform — guest conversations are exactly where requests come from, so the two work as one. There is no extra module to buy or integrate. Plans start at €149 per month; details are on the pricing page.
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