Guest channel
TikTok for hotels: the video finds them, the inbox books them
TikTok has become a travel search engine, and a hotel video that lands brings a wave of "how much is this" within hours. Greetio now answers that wave in the same inbox as WhatsApp, Instagram, Facebook, Telegram, Viber and website chat — with real prices and real availability instead of "DM us". The account connects through OAuth in settings, and everything behind the answer is the engine you already run: your knowledge base, the confidence gates, the booking flow and the analytics.
- Live now
- Connected via OAuth
- Same inbox, same AI
What happens when a hotel video actually performs
Reach is the easy part. The forty comments that follow are the expensive part.
The interest has a half-life of hours
A comment asking the price on the day the video peaks is a warm lead. The same comment answered three days later is a stranger scrolling past your reply.
"DM us for prices" loses most of them
Every extra step costs conversions, and asking someone to switch apps at the exact moment they were merely curious is the most expensive step there is.
The same question, two hundred times
One good video produces the same five questions at scale: how much, is it free in August, is it pet-friendly, where is it, is breakfast included.
It reaches people who have never heard of you
Unlike Instagram, most of the audience is not your audience — they are strangers deciding in thirty seconds whether you are worth a saved video.
How TikTok works in Greetio
The video keeps doing marketing. The inbox starts doing sales.
- 1
Connect the account once
TikTok joins your connected channels beside Instagram and WhatsApp. One knowledge base, one team, one queue — no separate tool for the newest platform.
- 2
Comments and DMs in one place
Public comments under a video and private messages arrive in the same inbox, attached to the same guest profile, with the full history your team already sees.
- 3
Answered with real numbers, immediately
Prices for the nights asked about, availability from your calendar or PMS, house rules from your own data — in the viewer's language, while the video is still being watched.
- 4
The booking is prepared before interest cools
Dates checked, occupancy collected, reservation prepared for a manager to confirm, deposit link sent — the same path already running on the live channels.
What ships with the channel
The engine already exists; TikTok is a new surface on it.
Comment and DM handling
Both in one queue, so a public question and the private conversation that follows belong to one guest rather than two disconnected threads.
Real prices in public
Confidence gates check every figure before it is published. If a rate cannot be verified, nothing is posted — a wrong price under a viral video is expensive twice.
13+ languages for an international feed
TikTok's reach ignores borders. Guests get answered in their language from the single knowledge base you maintain in yours.
Bookings prepared in the conversation
From "how much" to a held room with a paid deposit, without asking the viewer to find your website.
Requests become tasks
Anything that is really an operational request routes to the right department with a status, exactly as on every other channel.
Attribution back to the video
Bookings are recorded against the conversation that produced them, so a video's value shows up as revenue rather than as views.
Answering TikTok by hand versus answering it in the inbox
The gap widens exactly when a video performs — which is the worst possible time.
| Today: comments answered by hand | TikTok in Greetio (soon) | |
|---|---|---|
| A video takes off | Forty unanswered comments by morning | Every one answered with a real price |
| Price question | "DM us" | The rate for the nights they asked about |
| Viewer speaks another language | Skipped | Answered in their language |
| From comment to booking | Two app switches and a maybe | Dates checked, booking prepared, deposit link |
| What the video was worth | Views | Bookings attributed to the conversation |
Scenario: the morning after a video does 400k views
How it reads now that the channel is live.
- The room in the video was matched to the room in your data, by name
- The price was real and public — no "DM us" step to lose the viewer at
- The booking was held with a deposit while the video was still circulating
Illustrative conversation. The AI only quotes rooms, prices and dates that exist in your data; anything it cannot verify goes to a manager.
Want to see Greetio on your property?
Three fields, and we'll show how it works at your hotel.
Why the inbox matters more on TikTok than anywhere else
On most channels a guest already knows who you are. On TikTok they met you thirty seconds ago, and the entire decision happens inside the comment thread. That makes response speed and price accuracy worth more here than on any other surface: a fast, exact, public answer converts strangers, and a slow or vague one converts nobody while being visible to everyone.
- Same AI, knowledge base and gates as the live channels — a new surface, not a new product
- Built for the hour a video peaks, not for a leisurely inbox
- Live today: WhatsApp, Instagram, Facebook, Telegram, Viber, website chat
The video is not the campaign. The reply under it is.
TikTok for hotels: what people ask
Yes. The account connects through OAuth in settings, and TikTok conversations arrive in the same inbox as every other channel. The AI, the knowledge base, the booking flow and the analytics behind the answer are the ones you already run.
We announce channels when they ship rather than committing to a date we might have to move. The early-access list gets it first and hears about it before the pricing page changes.
Yes — comments and direct messages both land in the same queue and stay attached to one guest profile, so a public question and its private follow-up are a single conversation.
That is exactly what the confidence gates are for: every figure is checked against your data before anything is sent, and an unverifiable price is not published at all. A wrong number under a video that is being watched by thousands is the one mistake worth engineering against.
The channel handles what your content generates, so it pays off in proportion to how active the account is. If you already post, it converts the interest you are creating; if you do not, connect the live channels first.
No. One knowledge base per property serves every channel. Adding TikTok adds no content work.
Get the knowledge base and the booking flow working on the live channels — especially Instagram, the closest neighbour in tone and audience. When TikTok opens it uses all of it from day one.
Want to see Greetio on your property?
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