Hotels on Viber
Viber Bot for Hotels: Answer Guests Where They Actually Are
In Bulgaria, Serbia, Ukraine and the Balkans, guests message hotels on Viber first. Greetio's Viber bot for hotels answers from your rooms, rates and policies, checks live availability, helps guests book direct — and keeps every chat in one AI inbox alongside WhatsApp, Instagram, Telegram and webchat.
- Viber as a first-class channel
- Replies in the guest's language
- Live rates and availability
In Viber-first markets, guests don't email — they message
If your guests come from Sofia, Belgrade or Kyiv, the enquiry arrives on Viber. What happens next decides who gets the booking.
Enquiries land on a personal Viber account
Viber often lives on the owner's or receptionist's personal phone. When they're off shift or gone, the conversations — and the guest history — go with them.
Evening questions go cold overnight
Leisure guests plan after work; business travellers write between meetings. A rate question sent at 22:30 waits until morning — by then the guest has booked with whoever answered.
Missed chats end as OTA bookings
A guest who gets silence on Viber doesn't call back — they return to the OTA and book there. The commission is the price of a conversation you almost won.
Hotel platforms treat Viber as an afterthought
Most international hotel chat tools don't support Viber, and generic bot builders only offer button menus. Your guests' number-one app deserves real answers, not a phone tree.
How the hotel Viber chatbot works
Connect the channel once: the AI takes the routine, your team keeps the judgement calls.
- 1
Connect your Viber business account
The guided onboarding links Viber to Greetio alongside your other channels. Every message now lands in a shared inbox, not a personal phone.
- 2
Load your hotel's knowledge
Rooms, rates, services and policies import from your website or Booking.com listing into a structured knowledge base — the only source the AI answers from.
- 3
Choose how much the AI does
Start with drafts your team approves. Later, confident answers go out automatically, uncertain ones stay drafts, unclear cases go to a person. You set the thresholds.
- 4
Watch chats become bookings and tasks
The AI checks real availability, guides guests to a tentative booking your manager confirms, and turns requests like extra bedding into department tasks.
A Viber chatbot for business hotels, resorts and apartments
Automate Viber replies from your hotel's own data — everything a guest expects in a messenger.
Answers from your rooms, rates and policies
Check-in times, parking, pets, breakfast — the AI replies from your knowledge base around the clock. Prices are verified against your rates, so it never quotes a number you didn't set.
Live availability, never guesses
Availability comes from your PMS sync — Servio, OtelMS, Fidelio — or Greetio's built-in calendar. If the sync fails, it hands over to your team rather than answer from stale data.
Room photos right in the chat
Guests ask what the room looks like — the AI sends photos of rooms and facilities right in Viber, often the argument that closes the booking.
Assisted direct bookings
The bot recognises booking intent, offers real rooms with real prices, collects name, phone and email, and creates a tentative reservation. Your manager confirms and sends the payment link.
13+ languages, auto-detected
Bulgarian, Serbian, Romanian, Turkish, Ukrainian, German and more — the AI detects the guest's language and replies in it, with a guard against mid-chat language switching.
Viber next to every other channel
Viber sits in the same inbox as WhatsApp, Instagram, Facebook Messenger, Telegram and website chat. One guest, one merged profile — whichever app they write from.
Greetio vs custom Viber bot development
An agency will build you a bot. The question is what it can answer — and who maintains it.
| Custom-built Viber bot | Greetio | |
|---|---|---|
| Time to launch | A development project: brief, flows, testing — weeks or months | Guided onboarding — a basic launch fits in one day |
| How it answers | Button menus and scripted flows someone has to map out | AI answers free-form questions from your hotel's knowledge base |
| Prices and availability | Hard-coded until a developer updates them | Live rates and availability from your PMS or built-in calendar |
| When it doesn't know | A dead end: "please choose an option from the menu" | Escalates to your team with a ready draft and its source |
| Other channels | Viber only — every new channel is another project | WhatsApp, Instagram, Telegram, Facebook and webchat in the same inbox |
22:15 in Sofia: a family room enquiry on Viber
A late-evening Viber chat becomes a booking your manager confirms in the morning.
- Tentative Family Suite reservation created for manager confirmation
- Guest contacts, language and dates saved to the profile
- Whole conversation visible in the shared team inbox — not on a personal phone
Illustrative conversation. The AI only offers rooms, rates and availability that exist in your data — and hands over to your team when it isn't confident.
Viber guest messaging as a first-class channel
Greetio treats Viber the way other platforms treat WhatsApp: send and receive, AI answers, assisted bookings, staff tasks. Hotels on Greetio close most repetitive Viber questions without the front desk.
- Most repetitive Viber questions answered without staff
- Every AI reply traceable to a source in your knowledge base
- Money and refund questions always escalate to a person
Most enquiries arrive on Viber, usually in the evening. Now guests get an answer from our own rates and policies in seconds, and receptionists start the day confirming reservations instead of scrolling a phone.
Viber bot for hotels: frequently asked questions
Because guests choose the app, not you. In Bulgaria, Serbia, Ukraine and neighbouring markets Viber is the default messenger, while international guests often prefer WhatsApp. With Greetio you don't pick: both run in one AI inbox with one knowledge base, so every guest hears back in their app.
Yes, with your team in control. The AI recognises booking intent, checks live availability, offers real rooms with real prices, collects the guest's contacts and creates a tentative reservation. Your manager confirms and sends the payment link. Nothing is charged in chat; no rooms or rates are invented.
Viber has its own commercial terms for business accounts and bots — they apply whichever software you use, so check Viber's current conditions for your country. Greetio's subscription is separate: plans from €149 per month, with Viber as a standard channel. Details are on the pricing page.
Yes. The AI detects the guest's language and replies in it — Bulgarian, Serbian, Ukrainian, Romanian, Turkish, German, French and more, 13+ languages in total, with a guard against drifting between languages mid-chat. Your team can step in at any point.
The AI never decides about money. Refunds, charges and disputes escalate to your team automatically: the guest is told a colleague will follow up, and the conversation lands with a manager, context attached. The same handover happens whenever the AI's confidence is low.
No — Greetio is a ready product, not a development project. The onboarding wizard connects Viber, imports your knowledge from your website or Booking.com listing and lets you test answers before guests see them. A basic launch fits in one day; PMS integrations follow a guided plan.
Yes — that's the point of the AI inbox. Viber, WhatsApp, Instagram, Facebook Messenger, Telegram and website chat land in one stream with statuses, internal notes and full-text search. If a guest writes on Viber today and Instagram tomorrow, the chats merge into one profile with shared history.
Want to see Greetio on your property?
We'll show how AI replies from your data, which channels to connect first and how to launch onboarding.
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