#CasesWhy Hotel AI Should Not Copy the Knowledge Base Word for Word
A knowledge base is a source of truth, not a script: AI should preserve facts, explain them in context, and avoid invention.
Milana Domanska01.09.2026Blog
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#AI#CasesMilana Domanska01.09.2026
#CasesWhy a Bot Should Not Handle Refund Decisions on Its Own
AI can acknowledge the guest, assemble the case, and keep it moving. The decision about money still needs verified facts, controlled permissions, and an accountable human.
Milana Domanska19.08.2026
#CasesHow We Test the Quality of AI Responses at Greetio
Why a polished reply is not necessarily a correct one—and how to test facts, policies, actions, languages, and the outcome a guest actually receives
Milana Domanska17.08.2026
#HotelsWhy FAQ Bots Do Not Solve the Hotel Sales Problem
A fast answer reduces search effort. A sale requires the hotel to recognise intent, verify the real offer and move the conversation to a useful next action.
Theresa Williams27.07.2026